Setting organization based on reporter email address is non-performant

Description

This blog post recommends an automation whereby a ticket's 'organization' field is set using the reporter domain. Doing this is non-performant on medium to large instances because in order to determine the domain name affiliation of an organization we loop over every organization, looking up the first user in that org and checking their email domain.

If we're going to continue offering (and advertising) this feature, we need to improve the performance story around this specific operation.

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Cristiano Fontana
August 3, 2020, 2:04 PM

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Reporter

Wesley Walser

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