Delay in service desk SLA field values on issue creation

Description

SLA fields are currently calculated sometime after we receive the issue creation event, so it is possible for timing issues in trying to access those fields, when used in combination with issue creation trigger.

An example is trying to access: {{issue.Time to resolution.ongoingCycle.breachTime.jira.JiraDate}}

Currently there isn't a fix for this, so the workaround is to add addition refresh issue actions, or wait until we provide the action to specify a delay action.

Environment

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Assignee

Unassigned

Reporter

Yvan Martin

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Priority

Medium
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