Attach NPS to Service Desk Resolution email

Description

We want to use this add-on for our Service Desk, when the issue is resolved, the email goes out to our customer with the NPS survey. Any way to currently do this?

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Andreas Knecht (CB)
February 28, 2017, 10:29 PM

Hi Brian,

Great suggestion, but unfortunately there's now way currently to embed our NPS surveys in e-mail directly. All you could do is redirect them to a site with the NPS survey embedded from the e-mail. However you'd then manually have to figure out the user id and link to the support issue so it's not a great solution.

We're currently focussed on Automation for JIRA so it will most likely be quite some time before we can get to this. Sorry I can't be of more help for now.

Cheers,
Andreas

Assignee

Unassigned

Reporter

Brian Budniewski

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