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If you upgrade to the Pro version at some stage in future from our Lite version, then you should see the following add-ons listed:

Upgrade Troubleshooting

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The add-on system in JIRA is a fickle beast. We tried our best to make this upgrade as smooth as possible, but even so - sometimes depending on your exact setup things can go wrong

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.  The underlying cause is that there's some complex dependencies between various add-ons at play here to support third party extensions.  Upgrading such an add-on can expose bugs in the Atlassian add-on system that only surface sometimes depending on exact ordering of events in your system (which is hardware dependant). We tried our best to catch all of these, but some scenarios we couldn't not work around.

Problem: After upgrade pages like "Getting started" or the "Automation rules" admin page don't load

When you try to access these, you 'Not found' errors or 500 error pages with exceptions.  Most likely this is due to one of these hard to spot bugs in the Atlassian add-on system having triggered.

Troubleshooting steps

  • Uninstall the old labs add-ons "Automation module" and "JIRA AUtomation Automation SPI" (check)in the 'Manage add-on' section
  • Try disabling/, then re-enabling Automation for JIRA in the Manage add-on section
  • If this didn't fix the problem: Try restarting JIRAThird

Problem: Third party actions (like "Midori's Attach PDF") no longer work with audit log errors or errors when configuring

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rules

When rules execute, the audit log might contain errors like "This rule component was provided by a third party add-on for Automation for JIRA. It appears this add-on is no longer installed or enabled." or the same error might be shown when trying to configure a rule. This means that during the upgrade somehow the third party add-ons providing these actions were disabled or not registered correctly.

Troubleshooting steps

  • Uninstall the old labs add-ons "Automation module" and "JIRA AUtomation Automation SPI" (check)in the 'Manage add-on' section
  • Try disabling/, then re-enabling Automation for JIRA in the 'Manage add-on' section
  • Try disabling/enabling Third party extensionTry restarting JIRA, then re-enabling the third party extension add-ons in the 'Manage add-on' section
  • If this didn't fix the problem: Try restarting JIRA


Seeing other issues after the upgrade? Please contact Code Barrel support!